2nd Line Support/IT Support Technician

2nd Line Support - Ex-Military Personnel Only

The successful IT Support Technician will be required to but not limited: 

• Log, manage, escalate where appropriate and resolve client issues. 
• Carry out the next step agreement of call-backs
• Post-call closure to provide the highest levels of service.
• Identify added-value services for clients.

Our client is looking for someone who has served within the British Military and training will be provided. Although a background in IT would be desirable it is not necessary as training will be given to the right candidate. Our client is more interested in what those who have served within the forces possess such as, time keeping, reliable, desire to learn, integrity, efficient etc. 

 ***PLEASE NOTE: THIS POSITION IS FOR EX-MILITARY PERSONNEL***