£20,000 to £24,000 per annum
Are you an experienced Application Engineer?
Do you live within a commutable distance to North Devon?
We are looking to appoint an experienced Application Engineer to join a successful, Industry leading Engineering company in North Devon.
The purpose of the role is to provide technical marketing assistance in the design and integration of customer applications. Provide technical support to sales staff in determining possible applications of company product to customer requirements. The successful Application Engineer May prepare and present demonstrations and applications of company products. The successful Application Engineer may also provide training and follow up technical support for customers and distributors, refer and problems to the Supervisor and must adhere to all health & safety regulations.
First and foremost you will possess excellent customer service skills, secondly you will have completed a degree related to physics / engineering, or any other relevant degree related to technical work. The successful Application Engineer will be advising customers on tolerances and advising which product best suits their business needs.
The duties will include:
·Responsibility for product selection assistance based on customer specified requirements
·Customer liaison between Product design, Production and other internal departments
·Communication in a professionally manner via telephone, E-mail, fax, and occasionally in person
·Interpretation of customer needs and aiding the customer in defining technical and commercial requirements
·Preparation of product pricing proposals and documents the proposal both for presentation to the customer and for internal reference
·Working with field sales (outside sales) to manage assigned accounts for product direction, profitability, growth, and attaining sales objectives
·Assisting in developing standard procedures and policies to support lean methods in the office environment and performance measurement metrics
·Assisting in defining and implementing marketing plans to gain new customers and achieve sales growth objectives
The successful Application Engineer will possess the following skills / experience / qualifications:
·Ability to lead by example, setting high standards for effective communications both internally and externally
·Basic computer skills including Microsoft Office Products (Excel, Word, Power Point and Outlook). Previous experience with an ERP system preferred
·Demonstrated ability to learn quickly with a willingness to obtain functional knowledge and understanding of company products, policies and procedures
·Excellent oral and written communication skills
·Superior e-mail and telephone etiquette
·Ability to understand and respond to customers in a fast-paced environment
·Demonstrated ability to work independently and in a team environment to improve the service levels to customers
·Ability to work well in stressful situations and to remain calm and positive
·Able to manage multiple tasks with frequent interruptions
·Ability to calculate resultant force loads and deflection as well as figures and amounts such as discounts, interest, percentages
·Understanding of tolerances
·Ability to interpret 2D drawings and sketches
The successful Application Engineer will be educated to Bachelor degree (B.S) from a 4 year university, or equivalent qualification of experience and / or education. We are happy to hear from recent graduates, with an understanding of customer service and customer care. This role will involve making and taking a high volume of calls.
Please apply by emailing a CV today