Job Title: Engagement Consultant
Function/Practice Group Information Systems and Strategy
The Engagement Consultant is the regular point of contact for the customer once a requirement has been captured. They are the linchpin to the delivery of a quality, informed customer experience through all stages of the “engagement” journey.
The Engagement Consultants will work closely with the Engagement Manager and customer to understand requirements needs so that they:
This includes activity to:
The Engagement Consultant will be strongly delivery and communication focused.
The Engagement Consultant will have and maintain:
Excellent communications skills – written and oral - are essential to ensure that all communications are framed in the appropriate language for both IT-literate and business audiences. The ability to plan, manage and review activities with minimal supervision will also be a pre-requisite.
Confident interpersonal skills will enable the Engagement Consultant to rapidly demonstrate skills, knowledge and experience to build relationships and confidence with customers at all levels of the firm.
Key responsibilities and challenges
Undertake detailed analysis of business practices, carry out requirements analysis and develop draft business cases for the introduction of business-facing technology solutions. Produce a high standard of documentation to present these to both the customer and ISS teams.
Maintain a strong knowledge of the systems, applications and infrastructure – and share these with customers and ISS colleagues.
Skills/ Experience/ Qualifications Required
Essential: London based
Desirable: Flexibility to travel throughout Europe, Asia and the Americas as required.
Strong communication skills and a positive presenter.
Experience of building and maintaining effective working relationships at all levels.
Strong analytical skills.
The ability to plan, manage and deliver across the engagement journey will be essential.
Display an eagerness for change and continuous improvement. Must display strong ownership for own workload.
The ability to plan, manage and review activities efficiently will be essential.
Creative and open to new ideas and initiatives.
Education / Qualification
University Graduate calibre
Experience / knowledge of the legal sector and associated technology trends.
Understanding of the techniques of system development and service management disciplines.
Understanding of the core concepts and key principles of system architectures.
Microsoft Office suite plus must be a user of a planning tool such as MS Project and modeling tools such as Visio.
Understanding of the business relevance of software systems.
Appreciation of cultural differences and styles.