Housekeeping Manager - Australia


Reference:
VAC-468
Job Titles:
Hospitality, Catering and Life Support
Salary:
£40,000 to £50,000 per annum
Benefits:
Funded visas and flights.
Town/City:
Australia
Contract Type:
Permanent

Description

Housekeeping Manager

Role Purpose:

To manage Team Member and Client relationships at a site level, whilst ensuring quality standards are met and maintained in a manner that preserves the health, safety and wellbeing of the team.

Relationships

Team Members

The motivation, productivity and performance of all team members at a site level

The payment of wages for all team members at a site level

Client

The participation in mutually beneficial relationships with clients at a site level in conjunction with the companies customer communication plan

The forwarding of payroll reports and related information daily within required timeframes

Hotel

The participation in Hotel quality auditing systems

The application of applicable Hotel policies and procedures

Safety

Prevention

The identification of hazards and risks and implementing systems of work/equipment to overcome these

Reporting

The reporting of all accidents/incidents within 24 hours to ensure consistent care for team members

Key Functions:

Relationships

Rostering team members

Manning department within budgetary requirements

Motivating all team members

Counseling team members on job performance

Coaching team members on job performance

Investigating grievance matters, suggestions and complaints

Ensuring that a working environment free of harassment and discrimination is achieved daily

Controlling team member hours; daily, annual leave, sick leave

Maintaining team member files and filing relevant documentation

Processing payroll for all team members and following up on payroll enquiries in a timely manner

Co-ordinating team member external training as required

Encouraging work simplification, efficiency and pride in work performance

Supervising all team members through personal observation

Disciplining team members

Ensuring team members meet productivity requirements for the property

Reducing team member turnover

Exit interviewing team members who have resigned

Developing team member talent and encouraging company career progression

Building a professional, mutual relationship with clients

Participating in client contact as outlined in the companies customer communication plan

Actioning client requests promptly

Qualifications

· Housekeeping Manager experience

Desired Skills/Personal Attributes

Achieving and exceeding quality standards of hotels

Co-ordinating and leading team productivity and performance

A proficiency in managing payroll and related processes

Building and maintaining client business relationships

Communicating with guests and responding to their needs, complaints and requests

Communicating with all levels of the business effectively and professionally

Achieving and exceeding budgetary requirements

OH&S systems and processes knowledge and skills

Computer literacy in Microsoft Word, Excel, Outlook and Hotel computer systems

Display of a positive attitude at all times

A customer service focused manner

A commitment to quality and an eye for detail

Sense of urgency and results focus

Continuous improvement focus

Package

· Salary between £40k - £50k, depending on experience

· Funded Visas and flights

. Pension