IT Support Analyst

Job Titles:
IT, Telecomms and Communications
£130 to £150 per day
City of London
Contract Type:


IT Support Analyst

Based in the London office and reporting to the Support Team Leader, the role is both technical and customer facing. The successful candidate will be responsible for providing 1st & 2nd level support to business users located in the London office as well as a number of other sites in UK and continental Europe. A proven track record of IT support in a challenging and fast paced environment is a must, so too a strong technical background and first-rate customer service skills. This role will be closely integrated with those of other teams within IT, as such, it is vital that the post holder be able to form links with other technical team members in IT and be a strong team player.


General Skills

• Desktop, server and application 1st & 2nd level support
• Provide first class Incident and problem management
• Ensure Change control is maintained
• Assist with Disaster recovery planning and testing
• Risk and controls management
• IT asset inventory management
• Security Administration
• To write, update and contribute towards group standards and documentation
• Perform periodic checks as required
• Adherence to group standards

Personal Skills Required

• Sociable and friendly
• Good team player
• Good attention to detail
• Flexibility and positivity

Technical Skills Required

Knowledge of the following systems/applications would be advantageous

• Desktop/Server trouble shooting /repair skills (hardware and software)
• Microsoft office & other shrink wrapped applications
WINXP/Windows 7
• LAN Technologies and topologies
• Lotus Notes
• Active Directory
• CISCO Phone System Experience or similar