Operations Manager - IT Security
The role of Operations Manager - IT Security will be a key position within the Group Technology, team in Swindon or Leeds.
A new operational management role has been created with accountability for the newly formed Hosting Security Services team within Hosting Operations Northern Europe. Responsibilities include the 24/7 – via on call rota – Security Operations Centre (SOC) and IT Security Health Check (ITSHC) management capabilities within Hosting Operations.
Main responsibilities will involve:
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Line management of a team responsible for supporting a number of VCHS customer capabilities during core hours and via on-call rotas out of hours.
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Proactive management of and response to escalations from customers, internal stakeholders (e.g. service management), and wider business units
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Driving quality and capability from commercial partners who are pivotal to the success of the role
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Responsible for lifecycle management of hosted solutions, including management of change volumes, definition of and task management of Service Improvement Plans (SIPs), business continuity/disaster recovery planning and testing
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KPI analysis and reporting
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As Operations Manager - IT Security your skills and qualifications will ideally include:
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Experienced line manager of technical resources, preferably with experience of working in both Secure Government and Commercial environments
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Demonstrable experience in supporting large, complex Hosting Estates
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Good communicator with a talent for influencing key stakeholders
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Able to develop robust peer to peer relationships
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Strong analytical and documentation skills
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Must have technical / professional qualifications:
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Experience of managing security services, ideally with experience in a secure environment
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Educated to degree level
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ITIL V2/V3 qualification or strong awareness
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Security Experience (Incident Response and/or ITSHC)
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SC clearance (or ability to acquire)
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3 - 5 years experience
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Comfortable to run own meetings & report to senior people including clients
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Will be managing up to 9 people within the team, good people skills and effective time management
*PLEASE NOTE: There will be some virtual work and slight flexibility*
