Scheduler/Control Room Operator

Job Titles:
Utilities, Facilities Management, IT, Telecomms and Communications, Security
£8 to £9 per hour
Benefits included
Contract Type:


Location: Sidcup, Kent,
Salary or Day Rates and overtime rates: £8.53
Benefits: Bonus after 3 month probationary period

Job Summary:

To ensure that communication is maintained with all sites, supervisory and management staff on 24-hours basis and to coordinate the deployment of security officers, monitor and record all communications from sites and to act as a link between management and sites in case of an emergency. To ensure all sites are covered with the trained staff

Main Duties and responsibilities:

  • To ensure all sites are covered with the fully trained staff in accordance of our procedures
  • To ensure that deployment of shifts are recorded accurately and that sites are covered in specified time
  • To record all reports in accordance with the client’s procedures and policies
  • To report all incidents to the management in accurate manner as soon as possible
  • To liaise with the Police, other agencies, clients and member of staff in case of any emergency
  • To ensure all sites are covered as per the requirements by printing the unallocated and unconfirmed shifts
  • To ensure full knowledge of Logosoft and other Control Room Procedures
  • To ensure all rosters are send in time to the officers and all shifts are confirmed in advance
  • To ensure all holidays received are processed and staff should be notified of outcome in 48 hours
  • To ensure all incidents/issues/information is logged in the Logosoft incident Log and Hand Over, all required information are also to be provided in Daily Reports
  • To ensure immediate actions are taken in accordance with the standard incident reporting procedure in case of any major incident
  • To record all events and actions taken in a clear, legible and accurate written format
  • To include all evidential records and witness statements to a standard acceptable to the rules of evidence
  • To ensure any alarm call out is dealt as per company policy and all information are added in the system for client and finance department
  • Report any incidents that occur immediately to the Police (if necessary) and prepare a full report for Control Room Supervisor, Contract Managers and Operations Director
  • To be aware of your responsibilities in terms of Health & Safety and company operational procedures
  • To Provide an efficient and courteous telephone answering service and deal efficiently with all enquiries
  • You must hold SIA Security License and Full UK Driving License and need to be flexible, dependable, have good IT and communication skills

You must be able to remain calm in emergency situations

You should have Critical-Thinking Skills, Organisation Skills and Problem Solving Skills.