Senior Category Manager - HR Services

Job Titles:
Automotive, HR and Training
Salary negotiable
Contract Type:


Senior Category Manager - HR Services

Responsible for designing & implementing sourcing strategies across the HR Services & sub-category area, which are fully aligned to delivering the UK & Europe functions business objectives, delivering maximum value and competitive advantage from our supply chain.

Providing subject matter expertise to the wider business, bringing innovation and thought leadership from the outside world, to help build a sustainable leading procurement function.

Responsible for key strategic supplier selection and contract negotiations relating to the defined category area.

To act as a role model of professional procurement practice, delivering high quality solutions to meet the needs of the organisation.

Company-wide Responsibilities

Understands Serco business strategy and how it impacts Serco Procurement Services (SPS).
Participates in and implements procurement transformation throughout Serco, by working with stakeholders and responding to any issues or suggestions relating to their Category.
Act as Category advisor within Serco and externally as appropriate.
Develop strong relationships with key stakeholders up to understand and align Procurements objectives with the business needs.
Communicates the value of the SPS function to the business.
Procurement Responsibilities

Designs and implements category strategies that deliver financial and other performance targets such as service, quality, supply chain and risk management.
Undertakes rigorous business requirements analysis and aligns category strategies to Serco business objectives.
Manages supplier relationships and categories of expenditure.
Plans and carries out activities that drive towards Procurement & Supply Chains progress toward Best in Class.
Develops and maintains detailed supply market knowledge and tools that drive innovative sourcing solutions within their key categories.
Develops and implements rigorous contracts for all critical, strategic and preferred suppliers within the category, incorporating service level agreements and continuous improvement targets.
Conducts supplier segmentation (Critical, Strategic, Preferred, Approved, Operational) and develops, maintains and communicates a preferred supplier and approved product/service list for their agreed categories.
Drives supplier and product/service rationalisation through cross-functional reviews with the Procurement Director for UK&E and key stakeholders.
Implements appropriate supplier management plans and manages supplier reviews for strategic / critical and preferred suppliers.
Leads and facilitates appropriate supplier/cross-functional workshops to seek and implement innovative and value adding ideas and proposals from suppliers.
Reports on category level performance metrics and other relevant management information.
Conducts procurement activity in accordance with stated ethics, CSR and other procurement and legal policies.
Follows and implements appropriate process and policies to support category management e.g. demand challenge, budget planning, benchmarking that ensure improved procurement performance.
Maintains an effective communication plan detailing stakeholders, supplier contacts, and supplier reviews, cross functional workshops etc.
Leadership and Management Responsibilities

Takes ownership of specific tasks/projects as directed by the relevant Head of Category.
Effectively communicates the SPS strategic direction and cascades into objectives and action plans for direct reports.

Experience & Qualifications

Minimum of 6 years procurement experience.
Minimum of 3 years experience of purchasing HR services within a large corporate or medical services environment.
Past experience would ideally cover the following areas:

Interim/temporary workers.
Social care either Adult or child.
Interim & permanent medical staff provision.

Experience of working in the service sector.
Graduate calibre
Experienced in developing category strategies through the use of leading category management methodology.
Will have worked in a complex and changing environment with demanding business objectives and in a highly competitive market sector.
Demonstrates track record of developing and maintaining senior stakeholder and supplier relationships.
Demonstrates track record in supplier selection, negotiation and complex contract management delivering cost, revenue and profit targets.
Has knowledge of sourcing across complex categories within multiple industry sectors, preferably within a service & manufacturing industries.