Primary Responsibilities:
· Build, Deploy, and maintain technology infrastructure, providing operational support & stability by following and using the tools, policies, processes and procedures where available.
· Identify & Manage risks & issues within Unix and infrastructure services
· Exemplary and disciplined service management following agreed process & procedures, such as, but not limited to:
· Resolve Incidents impacting hosts or environment, and following up on root cause via Problem Management, liaising with additional internal/external groups when required, resulting in satisfactory resolution.
· Create, review, maintain and update documentation. Document & Publish fixes in central knowledge base, regularly re-evaluating processes and procedures.
· Responsibility for the planning and controlled execution of releases into the managed environment, following change control procedures.
· Ensuring customer satisfaction in service response and problem resolution.
· Proactive management and Enhancement of infrastructure and infrastructure services, such as, but not limited to:
· Work with global colleagues to provide globally consistent processes and procedures.
· Integrate and Interact with regional & global colleagues, providing innovative ideas. Evaluate, discuss, listen to and re-think ideas to move forwards in a productive manner. Active participation within and amongst teams and colleagues, providing constructive feedback when necessary.
· Identify areas for automation and scripting wherever possible.
· Help to identify opportunities for service/process improvement, synergies across the business and across infrastructure teams, and instigating & executing on initiatives.
· Input, Delivery and Execution of project related work, taking Ownership and providing technical expertise as appropriate.
Education/Experience:
• Knowledge of server hardware components and experience of troubleshooting hardware related issues.
• Knowledge of Server Operating Systems
• Understanding of Network Infrastructure
Technical Skills:
Detailed knowledge and expertise of Linux infrastructure and networking
Expertise with Volume management and file systems
Hardware configuration and modification (IBM)
Exposure and support of Storage environments (NetApp/EMC)
*Please note this contract runs till July 2015 and is subject to change*
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