Storage Consultant
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Location: UK Wide
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Salary: £55k - £65k + Bonus + Benefits
The Storage Consultant is responsible for the high quality delivery of Consulting Services to our customers and works within a designated Practice area within the Delivery team.
Responsibilities:
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Ensure customer service delivery adheres to documented agreements and Statement of Works. Able to manage client relationships and build consensus and trust in delivery.
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Coach others on client agenda and customer ownership.
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Support the Line of Business project related financial goals
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Ensure individual utilisation target on billable engagements is achieved.
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Ensure individual delivery responsibilities on billable engagements is achieved.
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Ensure team delivery responsibilities on billable engagements are achieved, through technical ownership of the engagement.
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Articulate the value of services to solve customer problems.
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Consulting Craft: Demonstrate proficiency within areas of subject matter expertise, written/verbal communication, presentation, facilitation, interviewing, and delivery. Serve effectively in project leadership roles on small, medium and large engagements. Follow project norms and guide others to achieve both individual and team-based goals.
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Recognised internal expert within technical/functional areas; develop new techniques, processes and standards; track industry developments for new tools and techniques.
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Identify efficiencies and anticipate/resolve potential problems within Line of Business and the customer. Design, perform and oversee key areas of analysis and technical decision-making. Guide overall technical/functional approach.
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Support the development and ensure the refinement of offerings; practice strategies, standards, policies and procedures.
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Provide leadership and support to Project Managers and project teams to ensure quality delivery and customer satisfaction. Serves as a role model for others to follow. Able to take and deliver against expectations of lead project roles. Leads/drives efforts to mentor or train others.
Person Specification:
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Proven delivery skills.
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Strong design capabilities (medium to large engagements) – Understanding of Technical Design Authority.
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Technical ownership of engagement (technically leading the team).
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Strong understanding of markets, opportunities and competitors, as well as business issues and challenges.
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Understanding of the sales and delivery process.
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Strong written and verbal communication skills – ability to deliver effective and persuasive presentations to customers and employees.
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Excellent consulting and interpersonal skills; proven ability to influence and gain consensus.
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Structured problem solving and analytical skills.
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Collaborative working style encompassing all delivery disciplines.
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Able to lead real and virtual teams to reach one common end goal.
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Provide technical mentoring across the delivery team.
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Ability and willingness to travel as required.
General Skills:
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Experienced professional services/technical consultant to support pre-sales engagement calls with customers and to deliver engagements sold.
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Proven experience as a successful technical infrastructure consultant with customer relationship management, technical pre-/post-sales experience, and exposure to people management.
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Detailed knowledge of the infrastructure industry and associated emerging trends.
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Knowledge of the different services and offerings.
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Demonstrated technical design and implementation of infrastructure solutions.
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Demonstrated problem-solving skills.
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Project facilitation ensuring delivery of services set up in line with customer’s needs.
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Manage workshop environments, taking ownership and leading all aspects of workshop facilitation.
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Interface with Project Managers within the client’s IT staff to ensure effective delivery of services.
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Demonstrable ability to provide robust and clear feedback to customers.
Technical Skills:
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HDS
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VSP/VSP G1000
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HUSVM
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HCP/HCP Anywhere
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HDI
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HNAS
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Hitachi Software Suite
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Knowledge of TSM/NBU/Commvault a bonus
Converged Infrastructure & Cloud – Knowledge around one of these stacks beneficial
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Microsoft Stack
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Windows Server
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Active Directory
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Hyper-V
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Exchange
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Systems Centre
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VMware Stack
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vSphere Hypervisor
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Cloud Director
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vCloud Director
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vCloud Automation Center
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View / Horizon
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Capacity Planner
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HDS UCP
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Cisco UCS
