Our client is a technology services provider; supporting its customers through the complex lifecycle of their assets from acquisition through to retirement, including supply of all the resources required to consult, support and project manage throughout the journey. Resource Services is the provision of a comprehensive range of skilled and experienced personnel, covering short term tactical engagements through to long term strategic managed resource services.
Combining core permanent staff with a mix of contractor skills, every customer engagement is underpinned with a professional Service Delivery Manager or Project Manager responsible for the delivery of predictable outcomes within a flexible commercial framework.
The job role is within the financial services sector, working as part of a small, agile, multi-disciplined technical team as part of a multi-vendor managed services environment providing technical support and technical project services to a user base of 3000 located EU wide.
Based from both Offices in London and at Paddington as required.
The successful candidate will be an infrastructure generalist who has worked in large corporate IT environments delivering support and project services to a diverse user base. They will be familiar with the flow of IT support and service functions using automated helpdesk management systems in a multi-vendor, managed service environment.
They will have significant experience of integrated Microsoft, VMware and Citrix components hosted in secure datacentre environments, using the latest converged Cisco and NetApp components. Extensive virtualisation experience is a must as is a clear understanding of infrastructure and application monitoring using mainstream toolsets in a virtualised environment.
Candidates must be pragmatic and flexible in their approach, and a team player. They must be able to recognise and leverage the skills around them and be ready and willing to assist the team however possible. The ability to self-start and work unattended are traits for this role.
Infrastructure Skills by Product –
FlexPod Engineered Systems
Cisco UCS Chassis’ & Blades
Cisco Fabric Extenders
Cisco Fabric Interconnects (Nexus)
Cisco UCS Rackmount Servers
NetApp Filer (UCS/DOT)
Active Directory 2008R2+
SQL Server 2008+
Skype (for Business)
SKLM (Security Key Lifecycle Manager)
Cisco UCS Platform Operations – System software support level only, no hands on hardware, specialist remote hands available for hardware.
Ideally DCUCI/DCUCT Qualified
UCS Director and associated management applications
FlexPod & Standalone UCS instance management
NetApp Management through UCS
Nexus (FEX & FIC) Management through UCS
UCS statistics and platform capacity management, usage & exception monitoring
VMware vCloud/vRealize Enterprise Suite Components – Software support, diagnosis and solution design in a vSphere managed ESXi deployment using the latest vRealise toolset –
Ideally VCP-DCV/VCP-NV/VCP-Cloud Qualified
Infrastructure and Virtualised applications monitoring and alerting (vROps/Hyperic)
Virtualised Infrastructure automation & orchestration (vRAE)
Virtualised Infrastructure usage analysis & reporting (vROps/vRCA/vRLA)
SDN (Software Defined Networking) design, testing & deployment (NSX)
Citrix Xen Suite – XenApp (HBC), XenDesktop (VDI), Worx (Mobile Computing) – Software support, diagnosis and solution design of Host Based Computing, Virtual Desktop Infrastructure and thin-client supported mobile computing capabilities –
Ideally CCA for XenDesktop/XenApp Qualified
Operational Support of Citrix end to end client infrastructure based on XenDesktop
Application streaming from XenApp to VDI, persistent & non-persistent desktops
Desktop build/gold image development and maintenance
User profile management
Published application management
Microsoft OS and Platform Solutions – W2K12R2, Exchange, ADS, Networking (DHCP/DNS etc.), SQL, Skype, SharePoint –
Ideally MCP/MCSE Certified
Operational management of MS Windows (virtualised) server estate based on W2K12R2
Ongoing development of the OS platform leveraging new generation capabilities
Windows VM management and monitoring using VMware platform capabilities
VM Backup and restore operations (intra VM and external image/snapshot)
Exchange Server management and support (including migration support)
SQL Server platform management
Patching, AV and Security activities and considerations
Skype for Business and SharePoint support experience is beneficial