Systems/Software Support Engineer

Job Titles:
IT, Telecomms and Communications
£25,000 to £30,000 per annum
Hemel Hempstead
Contract Type:


Support engineer required for growing FMCG organisation to work on supporting windows based desktops and associated software. Ex armed forces experience will be looked upon favourably


• Act as a main point of contact for all internal users in the provision of application support and general PC support
• Create individual service desk requests using pre-defined categorization / detail
• Follow up on ticket and send reminder to customer, troubleshoot any issues
• Support multiple device users
• Reporting – provide regular reports on issues, escalations and overall progress
• Installing and testing new software and hardware
• Phone based or deskside support

Qualifications & Experience:

• ITIL Foundation Certificate – Advantage
• 1-2 years of solid software and hardware support
• Knowledge of ITIL framework
• experience in working within a Service Desk environment
• Advanced knowledge of Microsoft windows and MS office
• Ability to engage and partner with internal staff as required
• Ability to work as part of a team, but also to work on own initiative, with a high degree of autonomy
• Ability to identify problems and work to resolution as required
• Ability to work in operational crisis situations
• Proven ability to operate in extremely high pressure situations and successfully handling multiple priorities with a high level of discipline while remaining flexible
• Self-motivated and self-monitoring, continuously evaluating own work processes
• Recent armed forces experience will be looked upon very favourably for this role