Purpose of Role:
This purpose of this hands on, highly operational, client focused role is to provide day to day administrative support and programme co-ordination activities across multiple workstreams to enable the successful delivery of large and complex programmes of training to young students across the UK.
Duties & Key Responsibilities:
To support the Training Programme Delivery Manager by:
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Proactively contributing to the successful delivery of a large complex training programmes in line with the Statement of Work, Plan and Budget.
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Setting up and maintaining the programme support function including contributing to the development, design and documenting of all business processes to agreed standards and methodology
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Setting up and facilitating programme definition workshops
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Defining and capturing all tasks, activities and effort required to ensure successful delivery of each of the programme workstreams in line with the Statement of work
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Assisting in the creation, implementation and upkeep of programme plans to drive each workstream
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Managing the delivery of workstream activities/training products in line with relevant plans
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Applying the appropriate controls consistent with client Practice to deliver the training programme
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Identifying and on-boarding all 3rd party suppliers including training venues, equipment providers etc.
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Carrying out training venue site visits to assess suitability and produce site reports
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Working with training venues to secure all relevant information to facilitate the smooth running of training events onsite
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Negotiating with suppliers on their services and costs and agreeing contracts
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Creating, implementing and maintaining the communications plan in conjunction with the Programme Delivery Manager to ensure all programme personnel and key stakeholders are kept fully informed
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Liaising closely with resourcing teams to fulfil programme resource requirements and acting as the main point of contact for resourcing, recruitment, interviewing and on boarding of external resources
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Understanding and managing the vetting and security clearance processes for resources who are to be place on the programmes
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Understanding and implementing the delivery preparation required by programme resources including planning of train the trainer sessions and the creation and distribution of information packs
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Supporting in the creation, publication and printing of training marketing materials
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Identifying and compiling a list of voluntary industry and academic contributors to support the programmes and make all necessary arrangement to on-board them
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Capturing and tracking all programme spend
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Developing effective relationships with internal and external stakeholders and partners as appropriate to the role.
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Promoting/Safeguarding, Data Protection and Health and Safety policies and procedures and ensure all programme team members undertake recommended training as and when necessary.
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Assisting in the identification and management of risk.
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Undertaking other ad hoc duties as requested by the Programme Delivery Manager as may be reasonably required to support the effective delivery, such as the raising of PO’s, consolidation of supplier invoices, arranging travel, accommodation, catering
KPI's & SLA's:
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To respond to challenging programme deadlines and meet those deadlines
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To respond promptly to all requests for information sent within 48 hours of request being received
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To take necessary action to mitigate against or minimise workstream risks
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To escalate risks where appropriate and secure agreement with the Programme Delivery Manager on all remediation plans
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To manage issues and escalate where necessary
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To ensure quality acceptance is achieved throughout the programme
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To produce timely updates or reports as agreed by the programme stakeholders
Skills & Experience:
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Experience of working within programmes in a corporate environment and be familiar with project lifecycle and methodologies
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Experience of supporting projects and programmes using a recognised Project Management Methodology e.g. PRINCE2
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Experience of working within a training coordination or learning & development role
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Experienced in working with milestones and budgets
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Knowledge of full training lifecycle
